Frequently Asked Questions
What is nature.rewards?
nature.rewards is our loyalty program, designed so you can earn points with every purchase and enjoy new rewards as you progress through each tier. Visit our nature.rewards page to learn more.
How do I join the program?
Click the ‘Join now’ button at the top of this page and complete the brief registration form. Membership is complimentary.
How do I check my points balance?
Your points balance will appear on your dashboard when you’re logged in on this page.
How do I earn points?
You will earn 1 point for every $1 spent. You can also earn points by creating an account, writing product reviews, referring a friend, or following us on Instagram.
How do I redeem points?
If you have an available reward, you will be able to select and apply your reward at checkout if you’re logged in.
How do I redeem my points in store?
Rewards may be applied to purchases made on icebreaker.com or at participating Touch Lab and outlet locations.
How long does it take to receive my points?
Points typically appear 24–48 hours after your purchase is completed.
Can I use more than one discount?
One discount code or reward may be applied per order. Loyalty rewards cannot be combined with another promotional code in the same transaction.
What happens when I make a return?
When a product is returned, the corresponding point value is deducted from your account. If the deduction exceeds your available points balance, your account will show a negative balance.
I redeemed points on an order that I returned. How do I get my points back?
If you return a product purchased in part with a reward, the redeemed discount voucher will not be reinstated.
How long is my tier valid for?
To reach the next tier, collect the required number of points (listed above). Once you enter a tier, you have 12 months to earn that number of points again and maintain your status. If you do not, you will move to the tier below.
Tier 1: Create an account
Tier 2 : collect 250 points
Tier 3 : collect 800 points
Do my points expire?
Your points expire 365 days after your last activity. Activities include: making a purchase, receiving a perk or reward other than the Birthday Reward, completing or sharing a referral, redeeming points or a voucher, creating an account, or having points adjusted.
Can I combine points from another email address?
No, points cannot be combined.
Can I transfer points to someone else?
No. Points remain associated with the email address used to create the account.
I've changed my email address, can I transfer points?
Please contact our Customer Care team for assistance transferring your account to a new email address.
Can I get points for purchases I made before I joined?
No. You begin earning points after joining nature.rewards; purchases made before enrollment are not eligible.
How do I unenroll from the program?
You may cancel your nature.rewards membership at any time by contacting our Customer Care team. Any points remaining in your account will be forfeited when your membership is cancelled.
What if I don't want to receive emails from icebreaker?
A nature.rewards membership requires emails related to the program. You may unsubscribe from general icebreaker marketing emails at any time using the unsubscribe link at the bottom of those emails.
What does "Points Migration Balance" mean?
To enhance the nature.rewards experience, we transitioned to a new loyalty platform. Any points previously earned were transferred to the new platform. Under the new structure, where every $1 spent earns 1 point, existing balances were divided by 10. Your points retain their equivalent value within the updated program.
Where can I find the full Terms & Conditions for the nature.rewards program?
You can review the nature.rewards Terms and Conditions here. We recommend reading them to understand the full details of your membership.
Are any products excluded from loyalty points rewards earnings?
Yes, digital gift cards are excluded from earning loyalty points.

