Returns process

Good news! icebreaker offers free returns within 30 days from the date of purchase. Items must be unused, unwashed, and unaltered.

* Excludes items listed as final sale. Final Sale items cannot be returned. All pro orders are Final Sale and not eligible for returns and exchanges.

Store Returns:

Return the unworn item(s) to the store where you originally made the purchase for a refund or exchange.

Return Steps:

1. Start a Return.

Have an account? Log in & Visit Order Details

Are you a guest or received an item as a gift?

Be ready with your order number and purchasers last name and visit Order Status to initiate your return.

2. Process your Return.

Select the item(s) you wish to return.

Select the reason for the return.

Select your return method.

3. Package your item(s).

Help us lower our impact and cut down on waste by reusing the box or bag your purchase was received in.

Print your return label and secure it to your package. No printer? Select the QR code return method and FedEx Office locations can print it for you free of charge.

4. Ship your package.

Drop your package off at your selected return location.

5. Receive your refund and confirmation.

Once the warehouse receives and reviews your package, your refund will be processed. You will receive an email confirmation once your refund has been initiated.