How can we help?

Orders leave our warehouse within 1–2 business days. Business days are Monday through Friday, excluding holidays.

We offer complimentary ground shipping on all orders. For cost details on express shipping or other options, visit our shipping page.

Visit our shipping page for details on our shipping logistics.

This can vary depending on your chosen shipping method and the time of year. Our shipping page is the best place to look for more details on shipping times, especially around the holiday season.

Unfortunately, we are unable to ship from this site to P.O. boxes, APO/FPO addresses, or addresses outside the US.

Once your icebreaker order has been shipped, we’ll send you an email with your tracking number. Additionally, if you ordered while signed into your account, you can locate the shipment and tracking information in your order history.

To begin a return, visit our returns page. If you require further assistance, please reach out to our Customer Care team.

Once we receive the returned item(s), we’ll need 5-7 business days to inspect and process your return. We’ll email you when the process is complete.

Unfortunately, we are unable to process in-store returns at this time. Please visit our returns page to start a return online.

Our comfort guarantee and warranty policy outline the coverage available for icebreaker products. Visit our warranty page to review the details.

To submit a warranty request, complete the form on our warranty page. Providing as much detail as possible will help our team review your request promptly.

We stand behind the quality of our products. If you receive a damaged or defective item, please contact our Customer Care team immediately, and we’ll make it right.

nature.rewards is our loyalty program. Members earn points on purchases and automatically receive rewards as they reach new tiers. The higher the tier reached within a nature.rewards year, the greater the rewards. Visit our nature.rewards page to learn more.

icebreaker garments are designed to be easy to care for. We created a guide on our care page to help you get the most out of yours.

We’d love to see you in-store so you can feel our product yourself. Locate a store near you via our store locator tool.

Simply click ‘unsubscribe’ near the bottom of any email you receive from us. Or, reach out to us below and let us know you’d like to be removed from our list.

Visit our careers page to learn more about employment opportunities at icebreaker.

icebreaker clothing is designed in Stabio, Switzerland, and inspired by the region’s natural beauty and innovative spirit. To create our natural performance apparel, we use natural fibres and work to eliminate unnecessary plastics from our clothing. Our merino wool is ethically sourced from farms in New Zealand, while other natural materials come from around the world, including TENCEL™ Lyocell from sustainably managed forests and linen from Belgium.

Yes, we offer gift cards that can be purchased online. 

No, we do not offer gift-wrapping services.

No, we do not offer special discounts for students. 

Our products are primarily made from merino wool, known for its resilience, temperature regulation, odor resistance, and softness. We also blend merino wool with other natural fibres, including TENCEL™ Lyocell, linen, and cotton, to enhance performance and comfort. 

• Merino wool: Our hero fibre, used across many product ranges for its durability and natural thermoregulation. 
• TENCEL™ Lyocell: Made from wood pulp in a closed-loop process, this fibre is gentle on the skin and enhances our Cool-Lite™ fabric. 
• Linen: Blended with merino wool, linen from flax plants in Belgium adds natural moisture absorption properties. 
• Cotton: Used in combination with merino wool for softness and breathability, often sourced organically. 

Our products are versatile and designed for a wide range of activities, including hiking, running, and travel. We also offer a range of products for snow sports that include skiing, snowboarding, snowshoeing, and more. Specific activity recommendations are included in our product descriptions.

Log into your account and click the ‘Profile’ tab. From there, you’ll be able to edit the email address associated with your account. 

To avoid losing your loyalty points, we suggest continuing to use your current email address if possible. If you must change it, please contact our Customer Care team for guidance.

While we can’t automatically merge accounts, our Customer Care team can manually change your email address. Your order history will still be visible under ‘Orders’ in your new profile, and your loyalty points will be transferred. However, due to technical limitations, the detailed history of loyalty points linked to specific orders won’t appear in your nature.rewards account.

If you want to cancel your order after using Klarna as your payment method, please send us a message below.

Your refund will be processed within 14 days from the time our team processes your cancellation or return.

Your refund will be issued to the card used for the purchase.

You need to be at least 18 to use Klarna as a payment option.

Visit Klarna's support page.